Reduce Member Complaints & Fix Equipment Issues Quickly with Asset Tracking

Fitness centers, spas, saunas, and therapy rooms rely heavily on the smooth functioning of their equipment to ensure that their members have an enjoyable and consistent experience. However, equipment failures—whether it’s a malfunctioning treadmill, a broken sauna heater, or an out-of-order hot water system—can cause significant disruptions. Not only do these failures result in unhappy members, but they also create downtime that can harm a business’s operational efficiency.

One way to avoid these costly issues is through asset tracking software. Asset tracking allows fitness centers and wellness facilities to streamline equipment maintenance and reduce downtime, minimizing member complaints. With the right system in place, fitness facilities can keep all their equipment running smoothly, ensuring that members always have access to the services they expect.

Industry Statistics on Unplanned Repair Costs in Fitness Centers

Unplanned repair costs can be overwhelming in the fitness industry. According to a 2020 report by the U.S. Department of Energy, the average cost of unplanned downtime in manufacturing industries, which can be used as a proxy for fitness centers, is about $260,000 per hour. Fitness centers, which rely heavily on various types of equipment such as treadmills, elliptical machines, free weights, and hot tubs, face significant financial strain when these machines break down unexpectedly.

The cost can increase when you factor in the maintenance costs for equipment like strength training machines, saunas, and therapy room appliances. An unplanned repair to equipment could also impact the availability of fitness amenities like swimming pools, saunas, or therapy rooms, leading to member dissatisfaction. Over time, this dissatisfaction could lead to members choosing other facilities, ultimately affecting the bottom line.

This is where asset tracking software like Ezist comes into play. By allowing businesses to track the maintenance process in real time, this software provides the insights needed to plan maintenance before it becomes a costly emergency.

Major Equipment Used in Fitness Centers and How Asset Tracking Helps

Fitness centers rely on various equipment to meet their members’ needs. Common examples include:

Cardio Equipment (e.g., treadmills, elliptical machines, exercise bikes)
Strength Equipment (e.g., weight machines, dumbbells, barbells)
Saunas and Hot Tubs
Swimming Pools
Hydrotherapy Equipment (e.g., therapy pools, whirlpools)
HVAC Systems for air conditioning and heating
Massage Chairs and Therapy Room Equipment

Each appliance requires ongoing maintenance management to keep it in working condition. Asset tracking software is essential for determining when equipment is due for preventive maintenance or repairs, reducing the chances of sudden breakdowns.

For instance, spa equipment like saunas and therapy pools can experience breakdowns due to malfunctioning heaters or pumps. This may result in an unpleasant experience for members who expect consistent service, especially in therapy rooms or saunas where members rely on equipment like temperature controls and water systems. Unscheduled downtime in such cases can lead to a cascade of complaints from members, reducing satisfaction and, ultimately, retention.

How Ezist Helps Resolve These Issues?

Ezist’s asset tracking software is designed to address these challenges effectively. Here’s how it can help fitness centers:

Streamline Maintenance Operations: With Ezist, fitness centers can streamline maintenance workflows, reducing the likelihood of unexpected breakdowns. The software provides real-time work order management features, enabling staff to log service requests and track equipment status anytime.
Preventive and Predictive Maintenance: Ezist enables preventive and predictive maintenance strategies to help fitness businesses avoid potential issues. Fitness centres can set up maintenance schedules to check equipment like treadmills and saunas regularly, preventing sudden failures that could lead to downtime.
Work Order Management: The software allows users to generate work orders quickly. Whether a minor issue with a treadmill or a malfunctioning spa heater, Ezist ensures that service requests can be submitted anytime, anywhere, through a mobile app, keeping the repair process organized and efficient.
Cost Reduction: By providing insight into each asset’s lifecycle, Ezist helps businesses avoid costly repairs caused by neglect. The software allows managers to track equipment’s condition in real time and make informed decisions about repairs or replacements, ultimately leading to cost savings.
Customer Support and Service Requests: Ezist empowers customers to book repairs directly through the platform, ensuring issues are addressed swiftly. Members can easily submit a service request, which will be routed to the right technicians or service providers based on their location or the type of equipment that needs attention. Whether it’s a malfunctioning hot water system in the spa or a broken treadmill, the request can be handled quickly and efficiently.
Integration with Business Systems: Ezist is designed to integrate seamlessly with other business systems to provide a centralized platform for managing assets, work orders, and maintenance activities across the fitness center. This integration allows fitness businesses to operate more efficiently, reducing downtime and ensuring that equipment remains operational.

Booking and Service Requests with Ezist

Ezist’s asset tracking platform helps businesses manage their equipment and provides a seamless experience for members. Customers can submit service requests for malfunctioning equipment directly through the mobile app or the web interface. They can even track the status of their service requests and receive updates on when the equipment will be repaired or replaced. The platform also enables businesses to submit requests to nearby service providers and shop for parts or replacement equipment, ensuring that repairs are done as efficiently as possible.

For more information on asset management and to explore other case studies, check out the following links:

By adopting asset tracking software, fitness centers and wellness facilities can reduce downtime, improve member satisfaction, and enhance overall operational efficiency while reducing maintenance costs and unnecessary repairs.